Forum Discussion
When will usage data be upated
None of my usage details have updated since 2/14. Looking at the new cycle shows calls/texts, but when you look at the detail it is all from the last cycle. Really poor experience for the customer. What is going on and when will it be fixed?
All the feedback and tickets that were filed about the Usage Details missing from the app and website have paid off. I am excited to announce that this is now resolved and those details are back to normal. I recommend logging out and clearing browser history, but you shouldn't see any more errors getting those call, message, and data logs. 😎
@ErikaH10 since you work for Tmobile, please pass on this message to the team. This issue has been going on for a month now. I, as many others here, have several kids' lines on my plan and need to be able to see if everything is on the up-and-up now and then. If the 80 Billion dollar per year company cannot fix 'an issue' like this in a month, technical leadership is in question. It is unfathomable that this has not been resolved yet. I have been with Tmobile for ten years.
Issue - when I look at usage, I see current cycle. Perfect. Then when I go to details and select current cycle, it shows last month's details
Should not take a month to figure out !!
Having same issue... called and chatted several times with no reolution.
Hi, just wanted to pop in to say that T-Mobile is aware this is happening and has our back-end teams on the job! There is not an ETA or resolution to provide at this point, but it's being worked on for sure.
My day job is actually in T-Force, I'm just lurking around these forums. :) I can confirm I recently spoke with our Business Support team about the usage situation and they have confirmed it's a known issue that is being worked on for a fix, so since a fix is being worked on, I would not expect that this is working as intended and that we're phasing out current cycle usage capabilities. That said, that's just my two cents - I have not heard confirmation one way or the other on if this may possibly be happening.
Hey there. We hear you loud and clear and we appreciate all the feedback we are getting about this situation. To help people find valuable information and me to keep track of the progress, I am closing this topic for future comments. I posted a little more information and the conversation is still ongoing on this thread. USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile
All the feedback and tickets that were filed about the Usage Details missing from the app and website have paid off. I am excited to announce that this is now resolved and those details are back to normal. I recommend logging out and clearing browser history, but you shouldn't see any more errors getting those call, message, and data logs. 😎
ErikaH10 wrote:
Hi, just wanted to pop in to say that T-Mobile is aware this is happening and has our back-end teams on the job! There is not an ETA or resolution to provide at this point, but it's being worked on for sure.
Hi erika- there's a lot of threads on here where customers have been told by t-force that we will no longer be able to see our usage details until after a billing cycle has closed. Are you able to confirm this?
This issue still has not been fixed. Wow.
