Forum Discussion

Roaming Rookie

3 years ago

When will usage data be upated

None of my usage details have updated since 2/14. Looking at the new cycle shows calls/texts, but when you look at the detail it is all from the last cycle. Really poor experience for the customer. W...

Channel Chaser

3 years ago

ErikaH10 wrote:

Hi, just wanted to pop in to say that T-Mobile is aware this is happening and has our back-end teams on the job! There is not an ETA or resolution to provide at this point, but it's being worked on for sure.

Hi erika- there's a lot of threads on here where customers have been told by t-force that we will no longer be able to see our usage details until after a billing cycle has closed. Are you able to confirm this?

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Looking at the new cycle shows calls/texts, but when you look at the detail it is all from the last cycle. Really poor experience for the customer. W...","body@stringLength":"248","rawBody":"

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ErikaH10 wrote:
\t
Hi, just wanted to pop in to say that T-Mobile is aware this is happening and has our back-end teams on the job! There is not an ETA or resolution to provide at this point, but it's being worked on for sure.
\t

","body@stringLength":"533","rawBody":"

ErikaH10 wrote:
\t
Hi, just wanted to pop in to say that T-Mobile is aware this is happening and has our back-end teams on the job! There is not an ETA or resolution to provide at this point, but it's being worked on for sure.
\t

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All the feedback and tickets that were filed about the Usage Details missing from the app and website have paid off. I am excited to announce that this is now resolved and those details are back to normal. I recommend logging out and clearing browser history, but you shouldn't see any more errors getting those call, message, and data logs. 😎

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