Forum Discussion
When will usage data be upated
None of my usage details have updated since 2/14. Looking at the new cycle shows calls/texts, but when you look at the detail it is all from the last cycle. Really poor experience for the customer. W...
All the feedback and tickets that were filed about the Usage Details missing from the app and website have paid off. I am excited to announce that this is now resolved and those details are back to normal. I recommend logging out and clearing browser history, but you shouldn't see any more errors getting those call, message, and data logs. 😎
@ErikaH10 since you work for Tmobile, please pass on this message to the team. This issue has been going on for a month now. I, as many others here, have several kids' lines on my plan and need to be able to see if everything is on the up-and-up now and then. If the 80 Billion dollar per year company cannot fix 'an issue' like this in a month, technical leadership is in question. It is unfathomable that this has not been resolved yet. I have been with Tmobile for ten years.
Issue - when I look at usage, I see current cycle. Perfect. Then when I go to details and select current cycle, it shows last month's details
Should not take a month to figure out !!
