Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them.
Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way for them to again hear me is for me to take it off speaker. This is very frustrating and the fact it's happened to both of us is making me wonder if there's a setting issue or it's just a problem with these models.
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
Tbh avoid this phone at all cost. I bought 2 and have nothing but problems. I constantly have to restart the phones to get anything achieved.
I'm still having the issue. Got it replaced twice now. Still have the issue. I called TMobile and they promised me a new phone, not a refurbished one. Just needed 48 hours to process my order. They never called me back or gave me my phone. Now they're saying that manager is not responding for whatever reason. And will not acknowledge the promise of giving me a new phone. Thanks t-mobile. Loyal customer for 13 years. Now I'm going to leave because of your poor service and promises. Goodbye and good riddance.
VM600TM10x still has this issue
Same issue here even after the latest update from yesterday. Works fine at first, then mutes my mic after a minute or so. Software version V600TM10r.
I also noticed that you can't control the volume of the call after it does this.
The V60 ThinQ 5G software version is V600TM10p
¡Hola!
Can you let us know what software version you’re phone is on?
Hello, I just received my new V60 ThinQ 5G and I love it. However, I am having the same issue as everyone else, when I am on a received call, the phone automatically put the call on mute when i am receiving another call. Does anybody know when the next update will be release to fix this issue. Gracias
Good to hear
Looks like LG fixed it when there is only one call but not when there is a second call coming. But I'm able to receive messages during speaker calls and have no mute issue. Are you sure it happens with the messages as well?
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
