Forum Discussion
Verizon charge me $800 because T-mobile didn't pay
The representative at my local T-Mobile store helped us set up 4 lines and assured us that they would all be paid off when we switched our phones and numbers over from Verizon. When 2 of our phones c...
I hate it when I hear stories like these because people should never be allowed to leave the store without understanding the exact sequence of events that need to happen, in what order and who’s responsible for doing what.
- The customer pays of the balance on their phones.
- The customer requests any devices that are SIM-locked be unlocked.
- The customer verifies the unlocked status of their phones.
- The customer contacts T-Mobile (in store or by phone) and initiates the porting process.
- The customer obtains their final invoice from the old carrier and submits a copy of it to T-Mobile online.
- T-Mobile verifies the invoice and that the phones in question are now used on new T-Mobile service.
- T-Mobile sends the customer a prepaid (virtual?) MasterCard for the program amount.
- The customer uses the prepaid card any way they like.
I’m sorry I can’t do anything about the situation, I’m just a customer, not an employee.
I had the same thing happen to me. I switched from Verizon to T-mobile in January 2022. The salesperson at the store assured me that T-mobile would payoff my phones with Verizon. I waited a few weeks but still received bills from Verizon with a balance of over $800 for my phone balance. I contacted T-mobile to find out why they hadn't paid off the phone as promised. It was then for the first time that they told me that I would receive a debit card to pay off my phone. I never received the debit card even though I called T-mobile every single month. By August a rep for T-mobile asked me to send the last Verizon bill showing the phone balance which I did. She assured me that I would be sent the debit card in the mail. I found out yesterday that I was denied the reimbursement because it was not claimed in the allowed timeframe. What a bait and switch! T-mobile doesn't deliver what it promises. I want my $800 back and will attempt to appeal this decision as it was T-mobile that didn't process in the timeframe, not me.
