Forum Discussion
Warranty bait and switch
Have a Galaxy 22 Ultra that was having constant cycling issues with the network, texts and calls were frequently missed (dozen plus a week). Placed a warranty claim and after speaking with about 10 ...
Actually, the Galaxy 22 Ultra is outgoing, and the 23 is soon out. However, the greater truth here is that TMO has the ability to replace with a new phone, from inventory at any store and they CHOOSE not to. The warranty agreement states they MAY replace with a refurbished phone.... Not will. TMO is clearly not the same company they once were and I will soon leave... But not before I tell everyone I can about how awful they are to work with and how they screw their customers over and over, never stepping up and doing the right thing.
