Forum Discussion
What happened to the long discusion on the new pricing?
There was a very long thread about the new $5 increase on accounts that were told their rate was locked for life. When I went to see it today, it now says I do not have access to that thread. Can oth...
Hey everyone. I sincerely apologize. There were a ton of conversations all over the place for the same topic, so I consolidated a lot of them into one thread. I intended to make the information a little easier to find without having to read a bunch of different threads.
Unfortunately, I didn't realize that I must have mixed up another setting and hid the board altogether. I will totally own up to that as my mistake. I just fixed the board, and you should now be able to see that conversation as well as all the other posts on the Postpaid>Billing board.
Again, I am so sorry for my mix up. Thank you for pointing out that you couldn't see it so I could fix it. I want everyone to be able to come to the Community and have their voices heard.
formercanuck wrote:I'm sure that I've ruffled enough feathers over the past decade to removed from that discussion - possibly with mention of BBB and others, which don't typically bode well for T-Mobile's support model. TBH, I'm actually surprised that T-Mobile hasn't completely booted me from their community pages. Mods such as @HeavenM might have an idea.
You are a household name I like seeing on these boards. There is nothing wrong with genuine complaints. Companies can always do better and T-Mobile is no exception. Unlike most and why I like these boards, is because the company allows even the most ridiculous and overly dramatized complaints to remain.
There is a lot T-Mobile gets right in my opinion. @HeavenM and past community managers, like Mike, have been an exceptional contributing part of this community. T-Mobile is still a business at the end of the day though and a business must remain profitable to survive.
T-Mobile does a lot that they don't have to do to be more in touch with today's customers while other companies do just the bare minimum to try and feel relevant. You can see that diversity and inclusivity in their workforce, branding, and corporate identity nationwide.
