WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??

Yes! I actually switched from TMobile to Boost to try to save money, but that was a disaster because none of our TMobile phones were compatible with Boost and the signal was terrible. So I switched back. Switching back was a nightmare because I had to spend at least 4 hours on the phone with people in the Philippines who did not seem to know what they were doing. I got disconnected after being on the phone for an hour and a half and never got a call back. When I called back, they couldn't transfer me to the person I was just talking to. They said they couldn't see who I was talking to, while the person at the TMobile store could see her name. I finally got someone who was knowledgeable and got my lines back with TMobile, but it was so frustrating. And then today, I got a text saying that my bill was paid and it was $499! I called and again, because of the terrible call center, struggled to figure out why my bill was so high. Well, somehow on the day I was switching my account back to TMobile, I ordered a device in my daughter's name to my old address where I haven't lived for 6 years. And they were charging me for it since I never returned it. I don't even know what device they are talking about! And the woman on the phone told me they had to do an investigation and it would take 30 days...Finally, an actual supervisor got on the call and explained everything and got me the refund right away. But the call center was so loud, it was very difficult to hear her and the call took forever.

I don't want to be a xenophobic a-hole and complain just because the call center people have strong accents and are difficult to understand. But...most of them honestly seem to have no training. They just repeat lines from a script--it's like talking to a bot. And they somehow ordered and charged me for something that I never ordered. It all makes for a very frustrating experience.