Forum Discussion
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for this, when one asks to speak with a supervisor they lie and put on one of their colleagues who pretends to be a supervisor, even though they are not. WHO ELSE ON THIS 'COMMUNITY' HAS EXPERIENCED THIS? along with the inability to reach any customer service people in the United States??
After using T-Mobile for several years I am seriously thinking of going to Verizon even though they are more expensive, at least I won’t have to waste so, so much of my time with the Philippines call center that know nothing about t-mobile or technology.
I would appreciate some feedback from others who have experienced the same. Gracias.
Tell me about it!! I am on the line with them NOW and so far the call has taken 1.5 hours with NO resolution! I don't even know if they're in a call center because it sounds like she is at a loud party! I have been asking to speak to her supervisor and she absolutely won't do it and keeps coming back on the line repeating the same misinformation over and over. Its like she can't even understand what I'm asking. I just changed ownership title last month to get the 55+ and was misquoted the price and they didn't say the 3rd line free promo doesn't apply the the 55+. She could've saved me 45 minutes and a ton on frustration should she had said that in the first place. Now I'm waiting for the transfer pin so I can take my business elsewhere. I haven't been so pissed off to lose my cool to a customer service rep like this EVER in my life! And now she keeps putting me on hold and isn't even processing my request properly. I got her name and employee number and will be filing a complaint about her, and a complaint about the sales rep that quoted me a lower price and failed to tell me that the 3rd line promo isn't eligible and now I want to see how can this be legitimate to not offer this promo for the 55+ plans. Doesn't seem right. Im so pissed, I'm fuming!!!
