Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
syaoran wrote:That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
You fail to see the very real risks to subscribers. Continuing the autopay using cc discount plus a simple credit card payment fee of 2.5% or a flat convenience fee of $3 would have been a much better idea.
Consider the following: For low income customers for whom the monthly autopay discount is very important. This change is especially harmful to customers who may not have bank accounts/debit cards or have bank accounts with frequently low balances. A data breach exposing banking information to criminals would hit these customers especially hard. Even when fraudulent charges are disputed, banks may continue to make checking account funds unavailable to customers for several days causing considerable hardship.
When I asked a T-mobile "expert" in an overseas call center about data security, he replied that T-mobile had secure ways for customers to send bank account numbers to T-mobile. What?! If T-mobile doesn't even understand the problem, how can customers entrust such sensitive personal data to them.
