what's up with T-mobile removing autopay discount for credit cards?

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

In all fairness the competition (T-Mobile and Verizon) also requires a debit card or checking account to receive their version of the auto pay discount. You could argue that they have had fewer data breaches, but you can't argue they are not matching their competitors. 

First Comcast and now Tmobile. To get my autopay discount originally, IT WAS REQUIRED THAT I PROVIDE A CREDIT CARD NUMBER. The 3-4% fee charged by the credit card companies comes nowhere close to $10, at least in my case. Neither of these companies can provide good, reliable service anymore. It is an excuse to hose the customer for an extra $10. Since they are both mum on exactly why, one reasonable hypothesis is internal employees have access to card numbers, security codes, etc and may have been selling them on or using them for personal gain. By going the direct bank account route, both companies avoid the protections afforded customers using credit cards. Since they don't discuss why they are changing, one can only conjecture. The $10 fee may be what they calculate to cover the cost, apportioned over EVERY customer, of all of the bills that will wind up in collections.

I will be reconsidering about staying with T-Mobile if I have to put my debit card on file. Especially with all the data breaches they have. This is absolutely upsurd. Don't offer all the discounts in the first place if you can't afford them and don't make your premium customs that have over 5 lines, who always pay on time suffer because you are having financial difficulties. If a customer has magenta plan and 5 lines or more they should not be penalized. We are the people that keep you in business! 

Timetogoelsewhere wrote:

I have been with T-Mobile for over 6 years paying with a credit card for security.  T-Mobile has been hacked several times and I DO not want to have my bank account info in their system.  I called to challenge this change in service and was told "T-Mobile made this change because it is safer to pay by your debit card or your bank account."  Huh?  EVERY security site says NEVER use debit cards online.  Ever.  I have four phones on my account and just added their internet service.  T-Mobile will not "save" 25.00 in credit card transaction fees.  That would be about 13% - not 3%.  It is just a way to charge more for people who can’t pay every month consistently with their checking account and use credit for that reason.  That is not my problem.  I have been very happy with T-Mobile the past 6 years, but this is a sign I need to look elsewhere.

that IS your problem though..if you lack the funds at times to pay and need to use another method in order to pay your bill.

I have been with T-Mobile for over 6 years paying with a credit card for security.  T-Mobile has been hacked several times and I DO not want to have my bank account info in their system.  I called to challenge this change in service and was told "T-Mobile made this change because it is safer to pay by your debit card or your bank account."  Huh?  EVERY security site says NEVER use debit cards online.  Ever.  I have four phones on my account and just added their internet service.  T-Mobile will not "save" 25.00 in credit card transaction fees.  That would be about 13% - not 3%.  It is just a way to charge more for people who can't pay every month consistently with their checking account and use credit for that reason.  That is not my problem.  I have been very happy with T-Mobile the past 6 years, but this is a sign I need to look elsewhere.

Cheap and pathetic company that apparently doesn't care about screwing their customers. Looking to go someplace else for internet and cell service. So annoyed wtih them right now. 😥

syaoran wrote:

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

Just because it was announced months agao doesn't mean it's right. Pathetic that they are doing this. 😥

manderso wrote:

What protections is TMO putting in place?  As it has been shown that they don't know how to protect data why should I feel safe giving direct access to my bank account?  Where are my rights listed?  

You can keep the payment with a credit card you just don't get the autopay discount.

What protections is TMO putting in place?  As it has been shown that they don't know how to protect data why should I feel safe giving direct access to my bank account?  Where are my rights listed?  

This is very irritating to say the least.  CC are a part of doing business everywhere.  It doesn't cost $5 a line to process a credit card.  Also, they only charged me once a month for all my services.  That's one credit card transaction, but they are going to charge for each line.  That's just wrong.  If they wanted to charge $5 for each transaction, that's one thing.  But to charge $5 for each line in once transaction is criminal.  Time to decide which greedy company I should change to next.