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jason_nrdn
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Joined 3 years ago
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Re: Lied to and billed for a phone that I was offered for free
UPDATE 4/18/2022 James rep# 9991310431 wins…he made notes on my account sayingthat I agreed to purchase the phone I was promised would be free in January. Ispoke toseveral other representatives trying to correct this issue with no luck. I can't waste anymore time. In the eyes of T-mobile I lied about all of this and there's no chance of them giving me the benefit of the doubt!! So I just paid off the free phone ($1000) and I'm leaving forAT&T.. YOU T-Mobile I'm not a difficult customer. I have never complained and I've never left any sort of feedback like this on the internet before. I have no other card to play, T-Mobil scammed me (for no reason) and this was the only course of action I can take is to try and let the public know what happened to me.17Visto8likes0ComentariosRe: Lied to and billed for a phone that I was offered for free
1315dragonflies wrote: The biggest mistake I made was switching my service to T-Mobile via phone. Every mistake made and every lie told, has been via phone. I suggest strongly that you visit your local T-Mobile store and try to speak with the manager on duty there, or try to schedule a time to meet with them. There might be something they can do to get the ball rolling for you because where I'm located at least, they know how incompetent the phone reps are. I feel your frustration 100%!! I did.. I went to a store and spoke with a very nice and helpful manager. Unfortunately he was unable to assist me with this issue. That's the problem, this is a colossal failure of customer service. My phone isn't broken, my service is fine.. my problem seems to be a bit outside of normal complaints and thus nobody has the procedure or authority to solve my issue. I'm trapped in a continuous vortex of being bounced from service rep to service rep with zero results.11Visto7likes0ComentariosLied to and billed for a phone that I was offered for free
I have been a good reliable Tmobil customer for over 4years. I have multiple lines on my plan and I've never missed a payment. I ordered and paid for a new phone just before Xmas 2021. The phone was never delivered. I called to ask where my phone was and was told they couldn't find the phone and had to investigate. A rep was supposed to call me back. By the second week of Jan. the issue still wasn't resolved and I did not receive a phone yet. Tmobil was still unable to give me a clear answer on what happened or when I'd receive myphone. I was upset and called backon Jan. 7th to close my account. The operator was distressed and saidshe could not lose me as a customer. She asked if a free phone would get me to stay. I agreed and signed the paperwork for a new phone. I received the phone within 1-2 days and all was well until I got my next bill and saw that I was being billed for the phone. I called customer support several more times trying to resolve the issue. By early March my frustration level was through the roof. I've made so many calls and wasted so much of my time. I called to cancel my account and was told that if I left, I would still owe for the balance on the phone. I said I'd send it back but the rep said too much time has passed. I asked to speak with a supervisor. I was given to James rep# 9991310431 who insinuated that all along this was just a scheme I hatched to demand a phone. That whatever happened between me and the service rep on Jan. 7th was my fault and that I agreed to pay for a new phone. I asked him to listen to the recorded call, he said he did and that I agreed to buy a phone. I know that's not true so I asked James to let me listen, he said that wasn't possible. I asked if somebody else at Tmobil could listen to the call. He said he was the highest level of authority I would be able to reach and that nobody else at Tmobil would bother to waste their time listening to that call. I asked James for the number to customer relations, he said that Tmobil (a giant phone company) doesn't have a phone at customer relations and that I'd have to write them a letter. If I want to speak with somebody else, I will have to wait 72 hours for somebody to call me back. This all seems crazy to me. I'm a working father of three children with a life, I don't have time for all this and I'm not just going to be bullied into paying $1000 for a phone I was told would be free. I want my money back and I want to take my families business elsewhere. I can't believe that there's no way to contact anyone at Tmobil with the authority to assist a very displeased customer besides James, who has insulted me multiple times now. If you are reading this and you are on the fence about using Tmobil as a carrier, this will be your reality if you ever need customer service. I don't recollect ever calling for help with anything else in all my time with this company.The one time I need help due to unusual circumstances that were no fault of mine, I've been lied to, scammed, hassled, bullied, insulted, stressedand have had hours and hours of my time wasted.