Lied to and billed for a phone that I was offered for free

1315dragonflies wrote:

The biggest mistake I made was switching my service to T-Mobile via phone. Every mistake made and every lie told, has been via phone. I suggest strongly that you visit your local T-Mobile store and try to speak with the manager on duty there, or try to schedule a time to meet with them. There might be something they can do to get the ball rolling for you because where I'm located at least, they know how incompetent the phone reps are. I feel your frustration 100%!! 

I did.. I went to a store and spoke with a very nice and helpful manager. Unfortunately he was unable to assist me with this issue. That's the problem, this is a colossal failure of customer service. My phone isn't broken, my service is fine.. my problem seems to be a bit outside of normal complaints and thus nobody has the procedure or authority to solve my issue. I'm trapped in a continuous vortex of being bounced from service rep to service rep with zero results.