what's up with T-mobile removing autopay discount for credit cards?

I just got the noticed and will be canceling my account.  They are hacked WAY too often.  Found another carrier that accepts credit cards for payment.

T-Mobile just lost another customer.

Give me a break!! T-Mobile is worried about the 3% credit card charge?  Really?  T-Mobile is a mega company & the 3% cc fees they're charged is tax deductible!!!!!  How dare them!!
They're making plenty of money & are reneging on promises they've made to their customers, " You're fee will never go up"! They're becoming hugely greedy & what will be next? 

This is so wrong. The company really hasn't thought this through. I argued with customer service about it and they said they would escalate this issue and ask if I could continue using my credit card with autopay. They were probably lying. Sales people do that. I was originally a Sprint customer, the service with T Mobile has not been good. Lost messages and late messages. Time to look at other carriers.

I am not sure if I got the same message.  It said, "T-Mobile:ACTION NEEDED by 07/23/2023. We're making changes to the payment methods that qualify for AutoPay discounts.  To continue receiving your $20.00 AutoPay discount, you must update your payment method to a debit card or a bank account.  To keep your discount, please visit t-mo.co/AutoPay23 to update your payment method by 07/23/2023. So I didn't click the link, but called T-Mobile.  I asked about this text but the T-Mobile representative didn't really understand my question, so I updated my credit card info.  He said everything was good to go and I will be getting the discount.  Then the next day I got a message that said I am no longer eligible for the monthly $20 AutoPay discount.  Make one-time payment at t-mo.co/pay35 or enroll in AutoPay again at t-mo.co/AutoPay18.  Also I got an email from my bank that said $256 was changed from T-MOBILE*AUTOPAY.  I called T-Mobile and they said they didn't take my money so I had to call my back to close the debit/credit card, dispute the charge, etc.  I believe it was a scam.  Did anyone else get the same thing??

I posted 4 months ago that this change was coming.

https://community.t-mobile.com/accounts-services-4/auto-pay-with-credit-cards-ends-49144

haughtdd wrote:

  If not, I will likely cancel auto-pay and send them a check every month.

Isn't that kind of a hassle to send a check every month and rely on USPS to deliver it? They lose mail all the time.

It does not matter who the company is because many companies are suffering through these difficult times (you know, interest rate hikes) and just because T-Mobile is huge doesn't mean that they aren't struggling too, it also doesn't mean they're going broke. That would take a monumental screw up on their part. Credit card fees are the cost of doing business but it is also prudent for businesses to recuperate money to keep profit margins high.

Somebody in here stated that T-Mobile is hurting for money but that is definitely far from the truth and as far as the breaches, I can tell you that I have been a victim of many breaches. I don't worry because I have a lock on all my credit reports which can be easily lifted at any time,  for free. Ask me how and I will share. My credit union also has a fully-featured app which allows me to lock my card if there's any trouble, and if there is an unauthorized payment, then they will take care of it. Many companies are victims of breaches and only a few companies would be stupid enough not to invest in security measures and be very transparent with their customers. I was a victim of the recent T-Mobile breach and T-Mobile was very transparent and communicative. My social security was even tapped from the breach but as I have stated, I lock my credit reports. There was no attempt on my credit file to this date yet.

Yes, it sucks not being able to get the cash rewards on the credit card, I am with you on that because I was considering moving to that option. I'm not going to let it upset me to the point that I would consider my carrier a piece of garbage, so-to-speak.

In my opinion, the only real risk is if you are part of an older generation or a financially irresponsible individual that has a real problem with payment methods and security features for modern times. If this is the case, I suggest you lay down your paranoia somewhat and try to focus on the present and what you can do to better protect yourself and those you care about, not squabbling about using a different payment method.

Hoping the best and that this helps.

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

In all fairness the competition (T-Mobile and Verizon) also requires a debit card or checking account to receive their version of the auto pay discount. You could argue that they have had fewer data breaches, but you can't argue they are not matching their competitors. 

KP1123PHOENIX wrote:

 other cell phone companies let you pay by credit card so you can earn miles on your card another benefit t mobile is taking away screw you T mobile after 18 years I am gone

You can still pay by credit card and earn your miles.  T-Mobile has not taken away your ability to pay by credit card, only the discount.

BadCompany wrote:

gramps28 wrote:

magenta191221 wrote:

It’s not too late for the corporate decision makers to reverse this terrible decision.

I'm becoming more unimpressed with and disillusioned by T-Mobile every day. Slowly chipping away at the benefits will only drive customers away, so as soon as my two-year "contract" is up, it's adios.

Tmobile doesn't have contracts per se they have equipment installment plans that can be paid off anytime you want.

You also have to remember if you have a tax inclusive plan you're saving that way. How many other carriers offer that?

Nobody else have been hacked 3 times, lost 85% (probably 100%) of existing clients data and all data from previous customers. And they made settlement that will give each customer they lost data $13??? Nowhere in the world credit card payment costs any company $20 on $150 bill (if you ever paid anything to goverment you will see that they charge up to 3% from amount).

Also with all the data they lost with adding bank account or debit card, I might as well give them power of attorney…

Most likely, when they made certain commitments last year (commercial "never raise prizes, Thanksgiving=same price, Christmass=same price, Valentines Day=same price, etc...), they didn't calculate on inflation/smaller revenue due to loss of customer data/other carriers promotions, etc… for reaching bonuses for revenue and now they're trying with this stupid excuse, like we are living on Mars.

You should be ashame of yourself T-mobile for trying to treat us like sheeps!!!

Only 3? I think it's more right? lol