Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
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That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
jlfliberty wrote:
gramps28 wrote:
JD-STL wrote:
@gramps28 why the constant defense of TM? They don't "all" get hacked. No wireless carrier has been hacked the way TM has.
Just stating facts. They all do get hacked. And some of those hacks for all three were employees hacking other employees emails to get access to unlock codes to sell.
Ridiculous and illogical argument by another cheerleader and possible T-Mobile commenter with 6,651 replies out here. So your argument, It happens to all of them so there is nothing wrong with T-Mobile forcing users to give up their banking information or jacking your rates by 10% per phone, four times Credit Card fees. Sure, that's how you define integrity on their part, right? IMO everyone should bail on the T-Mobile German owned service. Find an American carrier. T-Mobile clearly don't give a crap about Americans banking security and think them dumb enough to submit to this ultimatum.
Call me what you want but I started a thread about this 4 months ago.
https://community.t-mobile.com/accounts-services-4/auto-pay-with-credit-cards-ends-49144
And when I make a post that people don't like they automatically think I work for Tmobile.
Plus it not a ridiculous argument do some research.
https://www.pcmag.com/news/man-hacked-t-mobile-employees-to-unlock-cell-phones-rake-in-25-million
Credit card companies charge a fee for using your card but they sure as hell don’t charge $20.
HankTheTexan wrote:
If this was about credit card fees T-mobile would stop accepting credit cards all together. You can still use credit cards to pay your bill just not on auto pay.
It appears you are confirming that you can no longer use credit cards on autopay, discount or not.
I recently tried to update my auto-pay, and was unable to. Apparently, T-Mobile no longer takes credit cards and won't take my new card ...
T-mobile has started "annoying" me since the coverage area quality got worse maybe a year ago, yet I was too busy to bother changing carriers. Now that they've wrecked their auto-pay business with removing credit cards… I'm not going to give them my real bank account info for them to take out as much as they want. Temporarily I'm using those cheap savings accounts and pushing $ into that… But that in itself is upsetting due to the fact that they are dictating how everyone pays for the service to get a discount. Ever heard the expression "the customer is always right? They don't think so. I'm shopping for a new carrier. I've been with T-mobile since 2013. It was a decent 10 years but they got too big (and greedy) and seemingly don't care about their customers anymore.
syaoran wrote:
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
Right… So, the credit card company charge (which is at MOST 3% although for a large company like TMobile it would more than likely be closer to 2%) on a line which costs around $25, would be $.75. So, they will be removing a $10 benefit because they are out $.75. Suuuuure, it's the Credit card companies fault, surely not TMobile.
T-Mobile has had data breaches in the past. Giving them your bank account or debit card for payments is a horrible idea. On the next data breach, hackers will have direct access to your bank accounts.
This is a big “NO” for me make we want to look someone else for my phone service.
I understand a company wanting to cut costs but a company needs to serve the customers with the best possible approach. Deciding to be a company brings certain responsibilities and expenses. Serving the customer and allowing customers to pay for that service with acceptable forms of payment, is one of those responsibilities. Credit cards are used worldwide in many purchases. Banks charge fees, fact. Companies should not limit their service because of the costs of operating the business. Linking to a bank opens up security vulnerabilities to the customer. Yes credit card information can be compromised too but it is one more layer of security to the customer's bank. Don't take away a discount that has been in place since many of us signed up. T-Mobile should allow paying by credit card with a discount. If nothing else, they could deduct the credit card fee from the discount. This is unfair to the customers.
Tmobile your move is not good, paying with debt card or bank account. You already know, your system was hacked previously many times. Rethink about this move.
sweetwillyd wrote:
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
Action Needed:
Update your payment method to receive your AutoPay discountsACTION NEEDED by 07/17/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account.
Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.They could easily take a $1 off. Assuming T-Mobile's CFO has the competency of a just graduating MBA. I as a small business owner pay on 1.75% through my provider and several others are close… So a company like T-Mobile? Makes you wonder if they want access to grab money in a scam. This has been done before, so it is not out of the realm of possibility. The worst part is if you get money stolen because of a leak when you give you numbers yourself, You have NO protection or ability to recover! No, I will start looking around. For now, it's paper for T-Mobile that will cost them FAR more then the $10!
syaoran wrote:
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I'm looking into shifting to US mobile. 3 phones for $35 each and comes with a perk of your choosing. For example free Netflix
