Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I understand a company wanting to cut costs but a company needs to serve the customers with the best possible approach. Deciding to be a company brings certain responsibilities and expenses. Serving the customer and allowing customers to pay for that service with acceptable forms of payment, is one of those responsibilities. Credit cards are used worldwide in many purchases. Banks charge fees, fact. Companies should not limit their service because of the costs of operating the business. Linking to a bank opens up security vulnerabilities to the customer. Yes credit card information can be compromised too but it is one more layer of security to the customer's bank. Don't take away a discount that has been in place since many of us signed up. T-Mobile should allow paying by credit card with a discount. If nothing else, they could deduct the credit card fee from the discount. This is unfair to the customers.
