Why can't I view my detailed bill online?

I'm replying to my own message with a follow-up: I called T-Mobile again, and the second representative was able to address my issue. She had me log out and log in again, and she worked magic to make me the Primary User of my account. I'm not sure how I would have done this myself, and I was thrilled that she was able to help me. She was far more capable than the first representative I spoke with. So, I guess the lesson learned is that if you aren't satisfied with how a rep is handling your question, you have the right to end the call and to speak with someone else.

This app “sucks”! I see that I am not the only person who is having trouble viewing their 

detailed billing online even though I am the primary account holder. Any easy suggestions?

I am having the same issue for last 4 months. When I click on Bill $ Pay, I get the spinning wheel and nothing happens. I have call the support and they have not been able to help. This happens on the App or the website. Help would be appreciated

Haven't seen a copy of my bill since I switched to T-Mobile in August 2023.. I've mentioned it multiple times wo resolve and as unfortunate as it is, it is nice to know it's a regular occurrence. As of today however I will be needing access to my bills and payments page because they claim I owe 240.00 for a 90/m plan that I've paid 187+40 on🤔. Granted I was a slow learner once they started throwing multiplication and division in the mix but I can add and subtract to know something's not quite right about those numbers 

Thank goodness I found this site, I see I am not the only one having problems getting a detailed bill each month. Mostly since the Sprint buyout. They were a great company at one time, I've been a customer for over 30 years but the bigger they get the more the monopoly kicks in and they have so many customers now that they really don't give a dam if a few million are going to change. I have been going through hell with T-mobile for over a year. Each month they tell me by email that my Bill is over due and will terminate my service in a few days, but never send me a bill.  I am actually paying them an extra $35.00 every month to specifically snail mail me the detailed Bill, but don't get it.  I call 611, I spend 20 minutes trying to get by/past the robot who is programed to tell me it can solve my problems but we all know that can not happen, it has no brains, it can't reason or comprehend. Finally I get a human on the phone from the Philippines. Somewhat understandable English. I spend on average an hour on the phone explaining, that I am a business customer and I need the detailed billing for accounting purposes and to insure no cramming of my phone bill is being done.(unauthorized charges) while they assure me they will solve the problem, they even send me a text at the end of my conversation telling me that they assure me my problem is solved, it is a cookie cutter standard reply with no details, I have several, the exact same canned message. Next month, same problem and again I have to go spend an hour or so on the phone getting frustrated and aggravated. My heart monitor actually records extremely high blood pressure and erratic beats because they appear to have a planned program to deny us the detailed Bill.  I am a disabled Veteran but I never had this medical problem before. I can't understand what their motive is. I would change phone companies in a heartbeat, but again I am a business account and also a US Government contractor. My internet is also through T-Mobile, it is not wise to disrupt a system in place.  I have now spent this morning researching the FCC website and have decided to file a complaint, they give me no choice and I have discovered that the FCC has a strict policy for telephone companies to provide detailed Bills to the customers. Its because we are able to process merchandise and service charges through our phone service. Phone companies also come under some banking regulations along with FCC regs. I have also decided to send a registered copy of this message to the CEO, he should be aware of the nonfeasance of his employees or management whatever the case. I'm also starting to suspect T-Mobile may be trying to force everyone to have a Credit Card on file. I used to at one time and there was no problems. But now I certainly can't personally trust them to have the ability to charge my card whenever and for whatever they want and then not offer me any accounting by way of a detailed bill. I also cannot justify them getting hacked  and everybody's CCards and privacy data being breached and stolen and sold on the dark web. Once maybe understandable, but it appears they maybe never upgraded their security and got hacked a second time. Sorry you cannot have my Credit Card info, I pay by check now.  How about the people that still give you their Credit Card on file, do they have a problem getting a detailed bill? So really what is the intent?