Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
¡Hola, @rmk9785e!
Do you have a postpaid or prepaid account? Also, are you able to receive SMS' from short codes (ex. bank texts, coupons from stores, etc.)? If short codes are blocked on your account, this may be why they're not able to verify your mobile number.
