Forum Discussion

rmk9785e's avatar
rmk9785e
Newbie Caller
Hace 7 años

Why can't IRS verify my identity using My T-Mobile phone

I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
  • magenta2501980's avatar
    magenta2501980
    Hace 7 años

    The name on the caller id must be you full legal name, match the IRS system.
    It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.


    Good Luck!!

tmo_amanda's avatar
tmo_amanda
Bandwidth Buff
Hace 7 años

Ah, that may be what's going on. Again, I'm not 100% sure how the IRS verifies your identity but you can have your account reviewed to see if you have a content block by contacting us via 611 or T-Force via Facebook o Twitter.