Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
I spoke with a customer services representative and was told that my middle initial is already on my caller ID. I've verified that it shows as Last name, First Name, Middle Initial. On the other hand, IRS registration service does not ask for middle initial.
I have confirmed that my account is postpaid.
The IRS registration presentation is at this site. Step by step registration process is aquí. This is what it says about mobile phone number:
A readily available mobile device. For instant access, your name must be associated with a U.S-based mobile phone capable of receiving text messages. If the mobile phone number cannot be linked to your name, you may opt for a mailed activation code during registration.
My purpose of registration was to be able to get my tax transcripts online as explained aquí.
Esta is where I start registering for my account. Everything goes fine until I enter my phone number so they can send me a text message with verification code.
The error message says:
We were unable to verify that this phone number belongs to you with the phone provider. Please double check that your phone number was typed correctly or try a different number.
IRS support number for e-Services registration is (866)255-0654, 1,2,1 with estimated wait time of 30-60 minutes. I'm currently on hold. As our illustrious President says, "Very Frustrating!".
