Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
what i found was the full name I used on my IRS forms did not match the ID name T Mobile uses for my account. I found I filled out the IRS with my middle initial, on T Mobile I do not use it. Lucking for me my wife does not have a middle initial so I retried with her name and was able to create an account. The big issue is the online IRS form does not have a place to enter the middle initial.
My guess is, if T Mobile allows it, change your account ID with your middle initial, and it should work.
