Forum Discussion
why did tmobilee eliminate USA based customer service?
for almost 2 hours this morning I have been trying to reach a USA based agent to handle my USA account…. but all I get are people outside the USA. Even twitter which used to be fantastic… not a...
Last week kid you not at least 20 hours and over 30 calls at all hours from CA . Each call went into Phillipine. Those Agents are clueless and so untrained. So unprofessional who hear laughter and chatter in the background like someone answering from their home
Poor things all they do is read off script just saying how sorry and they understand then put you on long hold and then once you told them they have not resolved the situation.
You would have their supervisor come and dio the same thing .Complete going in circles and nothing gets done.
Until a m9nth ago they had great US call centers and that is one reason I stay. But NoW?
