Why does Tmobile suck so bad now? Dropped calls always and lying Pilipino telesales ?

unhappywiththiscompany wrote:

Seems since the John Legare stepped down the company has been going through changes. The new CEO and board are not as energetic in keeping the company in the frontlines of new ideas. T-Mobile seems to be drifting into the iceberg with no one at the helm to change the course. 

I have been a long-time customer with T-Mobile. I was very happy when John was at the helm of the company. I have my family and friends on one account. Slowly my friends and family are peeling off to other companies with better customer service and honesty. The customer service agents in the Philippines promises discounts which never happen on the bill. You try to call into customer service only to be discounted after dealing with the agent for 30 minutes with 20 minutes being told of how you are going to be given excellent customer service. 

 

Very unhappy with T-Mobile phone and home internet service

100% In the same boat. "Great service at that address!" You will have 5g access blah blah blah. I can't even make calls when I force LTE at my location. My rural town is contracted with Verizon and had no idea! But here come TMO selling me service like they have this area serviced! Just been a complete joke.