Forum Discussion
Why is T-Mobile's customer support now so poor?
Customer support used to be great. Now there is no live chat option. Only phone support. The hold times are outrageously long. When I do finally get to talk to a rep they are quite rude and uninte...
you can also contact TMO via one of their social media platforms like Facebook/Twitter at the bottom of this page.
just send them a direct message..do not post on their main page.
Underhill wrote:formercanuck wrote:If you have a device and the T-Mobile app … you can use the contact us messaging feature (top right hand corner)
That chat function now seems to only go to the overseas customer support. They're always kind and enthusiastic, but they all seem to have absolutely no authority to do anything.
I miss the Local Team of Experts that now seem to be shut down.
T-Mobile has been pushing support to the Philippines for a few years now. I used to get 'Colorado team of experts' , and some actual knowledgable people in the Advanced Technical support group (former military communications ) now, it feels more like Advanced Technical support are the same group as 'Customer Care', and have little to no knowledge of even the 'advanced metrics' fields on TMobile Home internet devices. Ironically their 'Executive Response team' is no better … calling 3G RSCP an LTE reading.
Here is why it will get worse:
https://www.theverge.com/2023/8/24/23844278/t-mobile-layoffs-5000-workers-merger
