Forum Discussion
Why no deals for long time customers?
I am so tired of only seeing deals for new customers or only those that add a line. We have been t-mobile customers for 15 years and have all the lines we need. Why shouldn't we be able to just w...
magenta2158072 wrote:
I agree, after all we pay for service and cost of these phones... It's only right that people, after so many years, should receive some type of kick-back.
EXAMPLE: They only charge an extra $5 on the bill for unlimited data. Why not give loyal customers an incentive and give it to them for free? waive the $5. God knows you people make enough off us.
Long Term customers are grandfathered into the plan they have. They will not take it away or change it's price. There is no expiration to the plan you selected. That's a pretty good incentive when you compare it to other carriers where they give you a price for a year and viola price goes up $100 in some cases after the promotional plan period is over. Often in the long run being on that legacy plan saves you more than that BOGO will give you for a new customer because they on average spend at least $20-30 more than a person on legacy plans before device payments are calculated.
We all got that new customer offering when we all joined a carrier. You'll be on the same boat on ANY OTHER CARRIER after you switch. The new customer that just got this deal will be in the same place you are if they want to get a new promotional offer. Doesn't matter the carrier at all. What people should really look for a make sure they ensure they have the coverage they are paying for.
Just a heads up for example I am on a really good Legacy plan, and I have other promotional lines to the point I pay $160 for 8 lines. With employee discount(I work for the DoD) I end up play $130 for 8 lines. Sure I lose out on certain BOGO's and such, but compared to all other carriers and compared to new customers I save myself at least $120 a month iirc. I cut my kids off and switched to the 55+ and now pay $60 for 2 lines. At that point still lose certain promotions, but I save $60-80 a month compared to new customers who are not 55+. The ones that are 55+ they can't take advantage of a lot of the promotions either so it's a bit moot for that.
