TMobile has no deals for current customers

moved to T Mobile to get away from Verizon to get away from shell games but T Mobile has done the same thing. free upgrade but not free. Customer important but never appreciated as customer, No loyalty to customers who have been loyal. 

TMobile notifies me often about savings that require me to add another line. I NEVER get notified about any other type of savings for being a long term customer, so I believe there are none!

The point of all this....no phone is going to last forever. What incentive is T-Mobile going to offer an existing customer whom they were able to entice from another carrier to stay with T-Mobile when it is time to replace old phones.

Churn and burn put att on the ropes and there are ex customers that slam them at every opportunity because of how they abandoned existing customers.

A sign that a company is in serious hot water with their customers is when you can not get through to customer service because of overload. When was the last time you called customer service because there wasn't a problem?

There are solutions for TMobile so they can offer new phones to existing customers at reduced prices without adding lines or tacking on contract fees...in other words I know something they don't and that's a shame considering the size of TMobile and it's resources.

I was very happy when I switched to TMobile a few years ago. If there was a problem it was solved in a few minutes with just one phone call. Now try using your T-Mobile phone to contact TMobile... you can't!

As usual, not seeing any deals for existing customers. I'd love if you would prove me wrong. Wishing to upgrade now, and probably needing to search 3rd-party vendors for best deal. Dissapointing.

Have been waiting on a bogo opportunity on any current phone that isn't LG lol for almost two years now. Wife been rocking a Note 4 for almost 4 years while mine died a few months back and since there were never any good sales I just went to Best Buy and bought an unlocked one. I have been enjoying Tmobile for years now but if new phones that actually are worth while buying are never available with some sort of discount for existing customers that are well passed their upgrade time then what is the point of sticking around?

Tmobile had the Bogo without adding a line a couple of months ago

with the LG's , you just have to catch the promo at the right time.

BTW this is the first time I bought flagship phones from Tmobile since I usually

went with the Moto or Nexus lines.

Thank you for the information gramps28.  I am aware of the Jump program and have participated in it in the past.  As part of this program, you pay a monthly fee, which I believe is $9-$15/mo (which includes device protection).  You cannot "jump" to a newer phone until you have paid off at least 50% of the phone (approx 12 months).  At that point, you can trade in your phone and get a new phone.  The old contract is closed out and a new 24 month program takes it's place, based on the cost of the new device.  This is a great plan for those who like to upgrade on a yearly basis and don't mind having the additional costs each month.

One of the problems with this programs is if a person doesn't upgrade as soon as they can, they lose the benefit.  For example, if a person didn't upgrade until the old one was paid off, there would be no benefit gained, because no credit would be given toward the purchase of a new phone.  Credit is only applied toward the balance of the contract on the old phone.  In a situation like this, the customers find that they have paid the extra monthlyamount for the jump program and received no benefit from it.   Therefore, the jump program is not the same as getting a discounted price on the purchase of a new phone. 

The other problem with the jump program is the increasing costs of the phones.  You say you have a $60 plan.  If you added Jump for $9-$15/phone and purchased two new phones in the $900 range, you'd be paying approximately $110 per month for the phones (not including screen protectors or protective cases) plus your base amount, so you bill would be around $170 plus tax.  Consider someone like me, who has 4 phone lines.  If I wanted to upgrade all four lines, that'd cost about $220/month to upgrade them all (not counting screen protectors and cases), plus the basic fee which is somewhere between $120-$160 depending on the plan.  When you add on taxes and such, they'd be looking at about $400 per month. For low income customers, that's just not feasible!  Sure, they could purchase cheaper phones.  They could also take turns upgrading, but then the jump program would be worthless to them.

It is because of the high costs of phones that a bogo is so enticing to people.  It makes it possible for people on a tight budget to actually upgrade their phones at a price they can afford. But unfortunately, I have not been aware of any bogo's available for current customers that doesn't require adding a line.  The thing is, the bogos are basically a 24 month contract - if they cancel a line before the contract is paid off, the full amount comes due.  I'd be happy to agree to that in order to take advantage of the bogo offer....if they offered it without requiring another line....I think 4 is enough.

They have that program and it's called Jump On Demand.

Tmobile doesn't have contracts for plans, they lowered the prices of the plans to avoid sudsidies on the phones to recoup the cost of them.

Now you can finance a phone foe 24 months which is like a contract but you can pay the phone off whenever you want.

I'm sure there are loopholes that can be worked to get the free phones but I don't want to change my phone number(s) and it seems a bit dishonest and unethical. (No offense intended to those who used the loophole.)  I would rather Tmobile just offer their current customers a reasonable discount on phones. (Which are way overpriced anyway in my opinion.)  It would be the same savings (to the customer) to offer a 50% discount on a phone.  I understand that a 50% discount would likely be a poor deal for Tmobile, since their bogo is intended to bring in a new revenue stream, but even offering a 25-35% off would be better than nothing.  Maybe offer deeper discounts for those who haven't upgraded in the past 24 months.  Plus, they could recoup some of the loss by requiring customers to turn in the old phone to get the discount.  That would provide an opportunity to obtain phones that could be refurbished and resold.