I am sick of this nonsense where I need to add a line in order to get any promotion. I have been a loyal customer for over 5 years and I am about to leave because I can literally no buy a new ph...
As mentioned already, we do offer some promos that do not require adding a line in order to take advantage of a good deal on buying a phone. My apologies if anyone's missed out on any promos we've run, but the good news is deals like that will continue to run in the future. I encourage keeping eye on our Community-2842 space here for the latest offers we're running.
The point of all this....no phone is going to last forever. What incentive is T-Mobile going to offer an existing customer whom they were able to entice from another carrier to stay with T-Mobile when it is time to replace old phones.
Churn and burn put att on the ropes and there are ex customers that slam them at every opportunity because of how they abandoned existing customers.
A sign that a company is in serious hot water with their customers is when you can not get through to customer service because of overload. When was the last time you called customer service because there wasn't a problem?
There are solutions for TMobile so they can offer new phones to existing customers at reduced prices without adding lines or tacking on contract fees...in other words I know something they don't and that's a shame considering the size of TMobile and it's resources.
I was very happy when I switched to TMobile a few years ago. If there was a problem it was solved in a few minutes with just one phone call. Now try using your T-Mobile phone to contact TMobile... you can't!
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I have been a loyal customer for over 5 years and I am about to leave because I can literally no buy a new ph...","body@stringLength":"543","rawBody":"
I am sick of this nonsense where I need to add a line in order to get any promotion. I have been a loyal customer for over 5 years and I am about to leave because I can literally no buy a new phone on any promotion without adding a line. It's a bs way to jack up current number of customers and manipulate active lines/user data. Why would I need two phones and another line. Why can't I just get one phone at half off like all of the other carriers that run promos.
I am sick of this nonsense where I need to add a line in order to get any promotion. I have been a loyal customer for over 5 years and I am about to leave because I can literally no buy a new phone on any promotion without adding a line. It's a bs way to jack up current number of customers and manipulate active lines/user data. Why would I need two phones and another line. Why can't I just get one phone at half off like all of the other carriers that run promos.
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The point of all this....no phone is going to last forever. What incentive is T-Mobile going to offer an existing customer whom they were able to entice from another carrier to stay with T-Mobile when it is time to replace old phones.
Churn and burn put att on the ropes and there are ex customers that slam them at every opportunity because of how they abandoned existing customers.
A sign that a company is in serious hot water with their customers is when you can not get through to customer service because of overload. When was the last time you called customer service because there wasn't a problem?
There are solutions for TMobile so they can offer new phones to existing customers at reduced prices without adding lines or tacking on contract fees...in other words I know something they don't and that's a shame considering the size of TMobile and it's resources.
I was very happy when I switched to TMobile a few years ago. If there was a problem it was solved in a few minutes with just one phone call. Now try using your T-Mobile phone to contact TMobile... you can't!
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The point of all this....no phone is going to last forever. What incentive is T-Mobile going to offer an existing customer whom they were able to entice from another carrier to stay with T-Mobile when it is time to replace old phones.
Churn and burn put att on the ropes and there are ex customers that slam them at every opportunity because of how they abandoned existing customers.
A sign that a company is in serious hot water with their customers is when you can not get through to customer service because of overload. When was the last time you called customer service because there wasn't a problem?
There are solutions for TMobile so they can offer new phones to existing customers at reduced prices without adding lines or tacking on contract fees...in other words I know something they don't and that's a shame considering the size of TMobile and it's resources.
I was very happy when I switched to TMobile a few years ago. If there was a problem it was solved in a few minutes with just one phone call. Now try using your T-Mobile phone to contact TMobile... you can't!
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