Why no deals for long time customers?

Hola, @tamimd67​.

I know that a lot of our Community members have offered feedback here; and I hope that it's been helpful. While the BOGO offer requirements might not be the best fit for every customer, I do agree with some of the folks here that we are attempting to reward our customers all the time by improving value and increasing the benefit that our customers get simply by merit of choosing us as their service provider. That said, none of the UnCarrier moves or improvements we've made have been created in a vacuum -- they were all the result of customer feedback, and a drive to eliminate eye-pokes and revolutionize the industry. I don't think we'll ever see a return to the days of the discounted or "subsidized" upgrade (the discounts on which were always recouped on the back end with two year service contracts that sometimes even included an advancing price in the second year), because that was the whole reason we stopped doing contracts and started offering interest-free financing -- it just wasn't honest. That said, I hacer think that your feedback is valid, and I know you're not the only tenured customer we're hearing from​ with this concern. I'll get with Amanda and we'll make sure that this is passed on. Thanks for taking the time to let us know how you've been feeling about the recent offers we've had, hearing from our customers is always appreciated.

- Marissa