I am so tired of only seeing deals for new customers or only those that add a line. We have been t-mobile customers for 15 years and have all the lines we need. Why shouldn't we be able to just walk in and take advantage of advertised deals instead of spending tons of time on the phone trying to get elevated to a special department?

Agree. I have been with tmo for many years, and already have as many lines as im allowed. So, i can't even get another line. i have been promoting tmo for years, and now im not so sure i want to. i went to the store today to upgrade one of my lines to a note8 and the ending price was actually more than if i were to buy it outright by 40.00. its really unbelievable how tmo treats loyal customers. i apparently don't qualify for the netflix on my account, and, NEVER, will anyone in the store go over discussions with me to talk about options. i have stuck with tmo for all these years because the price was always good. but it seems like they have started to go the way of cable companies and only appreciate the new customers and avoid the current. it would be nice to know the loyalty meant something to them.

I agree, after all we pay for service and cost of these phones... It's only right that people, after so many years, should receive some type of kick-back.EXAMPLE: They only charge an extra $5 on the bill for unlimited data. Why not give loyal customers an incentive and give it to them for free? waive the $5. God knows you people make enough off us.

Loyalty to a company that wants your money? No. Stay loyal to yourself and own best interests.

I get what you're saying and sometimes these old plans pay off in the end. (over time) but that still does nothing for the guy like myself that has been a loyal customer for 5 yrs faithfully and never really caught any breaks. I like T-mobile but it doesn't mean I wouldn't change for a better deal. Not like they would care enough to keep me around by giving a reason to do so.Guess there's just way too many people out there willing to pay the high price for services, that they just figure (TMobile), there are more people in line after me to worry about the few that have differences of opinion

Yeah, I just got off the phone with TMO. Been a customer for years. They had a BOGO on IPhone 8s, only applying to people who aren't TMO customers. I thanked the rep for reminding me that its time to change carriers. Even if other companies only offer a 2 year intro price, it's better than what I am paying now and a few of them have drastically better coverage. My loyalty as a long time TMO customer only goes as far as they are willing to treat their existing customers the same as new customers. No love there. This is the only cell phone company I have seen that doesn't look work with existing customers. I have called a few times and no one even offered to work with me, they simple tried to convince me that they are the best company (even though the prices and coverage are better with others if I switch). Shows you what they think of loyalty. It's really disappointing. This post reminded me of the frustration I keep having in trying to get a deal from TMO that ISN'T for new customers.

Why no deals for long time customers?

gramps28
Router Royalty
Hace 3 años
Tmobile offers free phones with bill credits but the top of the line iPhones aren't one of them
almasbadarpura
Newbie Caller
Hace 2 años
15 + years with T-Mobile never got any deal or free phone autopay bill on time now its time to move to different carrier, company don’t care anymore for existing customer now this loyalty will be shopping for new carrier on thanksgiving deals.
BYE
snn555
Bandwidth Buff
Hace 8 años
You do get offers.
Netflix
tmo tuesdays
every uncarrier announcement
free lines
dígitos
added data threshold
There are trade in deals deals without adding lines
Just have to stay abreast of offers.
gramps28
Router Royalty
Hace 8 años
Unfortunately the bogo offers require a line added whether you've been with Tmobile for a month or 20 years.
A lot of people add a line and after they get the rebate cancel the line the next month.
Too much work for me.
mobileguru
Newbie Caller
Hace 8 años
I receive texts and emails with great deals. The one I received this week was a BOGO for Samsung Galaxy.
I love my T-Mobile service. I only have had two (2) cities that I don't have T-Mobile service, but I understand that's changing.
nelfar212
Transmission Trainee
Hace 8 años
@snn555 I honestly cannot remember the last time I was on a contract plan. I forget my 1st plan in 2007, think I had airtime minutes back then, then it was my faves and my favs loyalty I believe ;then the loyalty plan which I believe came out in 08 or 09 I forget anywho I had that plan till I move to simple choice I wasn't a big fan because I gave up my unlimited LTE hotspot (grandfathered) in order for all my lines to increase from 5gb data and no hotspots to what I currently have.
I agree there could be a better way to allow existing customers to take advantage of promos like the Bogo without doing an end around.
miorosco
Network Novice
Hace 8 años
Simply because they don't give a about us. i have always been a customer to this company, and every time i pay 12 months on time they find a way to me off the program from getting my phones at a lower cost. What they do is go by zip codes, and if you live in a zip code that is labeled high risk by insurance companies, then is off buddy.
*edited to soften language - Marissa
miorosco
Network Novice
Hace 8 años
I clearly did not make my statement correctly, so yes I stand to be corrected. \What I meant to say is exactly what you stated, : They simply do not give you the no or low down payments going into your second year of these types of contracts.
gramps28
Router Royalty
Hace 8 años
It depends on the phone.
tmo_marissa
Empleado de T-Mobile
Hace 8 años
Hola, @miorosco! If you're making consistent on time or early payments (without payment arrangements) and you haven't actually been able to take advantage of Smartphone Equality, then that is a huge issue that one of our teams with account access need to review for you and escalate! We definitely want you to get credit for being such a reliable long-time customer and have the advantage of the lowest down payment tier.
I do want to say that ZIP codes should not have any play in this program at all -- can you elaborate on your experience with that a bit? ¡Gracias!
- Marissa