Forum Discussion
Why would t mobile have a different social security number on my account
I Gave my correct social security number when I signed up and all of a sudden they say that's not the SSN on file for me.
Oh no! 😥 I'm sorry this happened to you, @marie1980e. I'm not exactly sure why your SSN would be different but that's something that's correctable. You can go to the closest Retail Store and bring a government issued photo I.D., proof of address and your social security card to get it updated. Again, I'm sorry for the hassle but it's definitely something we can get fixed.
I have just run into the same issue as marie1980e -- My SSN and all other info was good when i signed up but NOW they say it doesn't match up and i dont have access to my account - they need me go to store and bring ID's. I smell something very wrong a GOOD REASON TO CHANGE SERVICE PROVIDER - clearly Tmobile is hiding the fact of possible security breach! My lawyer will be involved on this very soon!
