Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
Hope I might be able to provide some info to aid in finding a solution, it happened to me after a very specific moment. Once my device crossed over exactly 40 days on the network for unlock eligibility, my account started showing 'Unknown Device' and I am unable to find the 'Unlock Device' action. Ever since purchase and up until the 40 day mark, it was displaying correctly.
