Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
Like so many "little" issues/problems, this never seems to get fixed. Same happened to me several years ago and somehow I managed to get the correct model of my phone listed. Now site is again showing incorrect model. It is a little thing. Its sort of when I fly and the seat is broken or all the features do not work. If the little things are not being looked after I have to wonder about the big important things. Details matter. But apparently not to t-mobile "engineers."
