Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
I am having the same issue but with a T-Mobile Oneplus 6T.
Ok so I came to TMo from Verizon with the get out of the red promotion with a Pixel 2. at first my native visual voicemail wasn't working and I had to do the old school call in voicemail. I called I called tech support and it seems that for some reason the visual voicemail feature was not active on my account so they turn that on and it fixed it. Then trying to save some money I bought an unlocked Motorola phone from Best buy and all of a sudden I get the same "can't activate visual voicemail message. I am able to use the T-Mobile visual voicemail app but like a previous user said above, I don't want to use more apps that I need to. After calling tech support again they told me that it was most likely an issue with that phone since it's not a T-Mobile certified device so I return the phone. Then still wanting a new phone I decide to go to my T-Mobile store and get a brand new OnePlus 6T. Well what do you know to my amazement I have the same issue with the 6T.
