Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
I just got off the phone with support. Even though I was able to install the T-Mobile VVM app on my phone and that tested fine, they couldn't get it working natively stating VVM was not enabled on my account. He stated it was activated today and being that I'm still new to the service, it may take up to 72 hours for all features to work. Not sure if I remember having this issue originally when I first set up my Pixel 2 XL on Verizon. I do remember taking some time to kick in but not this long. I'll see what happens after 72 hours.
