Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
Nokisme: That rep is full of sh1t. Truth is they have no idea why it isn't working. The naitve VVM on my Pixel 2 from Verizon WILL on T-Mobile but not on my T-MOBILE OnePlus 6T. I think that when a number is ported over to T-Mobile from another carrier something isn't configured right on T-Mobile's end. This error in configuration causes the VVM native in Android to not work in some phones. The guy that got me signed up to T-Mobile is someone I've known for a few years. He has a OnePlus 6T and his native VVM works fine. The error has to be attached to the specific line itself and is not the fault of the phone you have. When I first signed up for service I couldn't use any mobile data on my Pixel 2. They had to go deep into the settings and reconfigure some things to get it to work. I think something similar needs to happen with VVM.
