Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
I have a factory-unlocked Moto G5Splus. My first Android phone. Everything worked beautifully with no bloatware. The native Android VVM worked beautifully until late May 2019. Now, I might get a notice that I have a voicemail message waiting . . . or I might not. The native VVM app that had worked well since December 2016 now petulantly refuses to work. Cycling it on/off did not help. Rebooting phone did not help. Cycling it off, rebooting and then turning on did not help. Removing the T-Mobile SIM (I'm on a prepaid plan) and cycling on/off has not helped. Next step is to back up and factory-reset. I keep getting this error: https://support.t-mobile.com/servlet/JiveServlet/downloadImage/2-669747-222533/415-900/Screenshot_20181221-175505.jpg
To wit: I am told "Can't activate visual voicemail . . . try again?"
Motorola tech support says it's a carrier app (it is not, it's the app native to a MOTOROLA phone) and is zero help.
T-Mobile equally unhelpful, stating that from their end, my visual voicemail is activated (free, I'm prepaid) and wondering why I haven't installed their crappy VVM app . . . because if I WANTED their bloatware, I would have bought my phone through a 2yr contract. I buy all my cellphones factory-unlocked specifically to avoid such crapware.
Anyone know how to reach the Android people about this? My phone started misbehaving shortly after a security upgrade pushed out by Motorola
