Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
(Un)Fortunately mine is still working on my Pixel3, so I can't really tell whether or not it's a broken T-Mobile function again. Earlier in this thread I posted instructions on grabbing logs from an android. If you read back through my posts, you should be able to pull the logs from your phone and verify if it's the same issue it was previously, or if you're getting a new error message that may help narrow down the issue.
If it broke after a security upgrade, they may have changed the VVM code, so you'll (hopefully) see a new error message that can point you in the right direction.
