Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab hace show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.
I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working.
(Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
Latest update on the dialer shows me its attempting to activate voicemail, but never completes.
ahchoo wrote:
@nakeddroid found the answer!
I followed his instructions and it worked perfectly with one additional step.
Here what I did...
1) Installed TMobile Visual Voicemail.
2) Activate Visual Voicemail using the TMobile Visual Voicemail app.
2) Listen to a voicemail inside of the TMobile Visual Voicemail app.
3) Delete TMobile Visual Voicemail app.
4) Open Android Phone Dialer. Go to Settings -> Voicemail. Turn off Visual Voicemail. Wait a few seconds. Turn back on Visual Voicemail.
At this point Visual Voicemail started working for me in the Android dialer and all voicemails show up, play and are transcribed.
Everything is working solid on my Pixel 3 now.
I switched from Google Fi to T-Mobile and Visual Voicemail stopped working on my Pixel 3XL. It would not transcribe or load the voicemail. I followed these steps too and now working perfectly! It takes like a minute to activate once I turned off Visual Voicemail and turned it back on though. I thought it would just stuck there.
Any updates on this issue? I'm having the same problem on Pixel 3a despite multiple installs and uninstalls, de/activations of Visual Voicemail.
Their support team has no clue either nor seem to care...
I followed the instructions from Nakeddroid and I'm still having the same issue on my Pixel 4 XL.
Very annoyed to see this continuing to be an issue.
It's odd because I my Pixel 4 XL was working just fine, but it instantly stopped working after a factory reset. Same phone!
