Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
Re: Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
I received a call from T-Mobile (800) 937-8997
After Authenticating my Account:
The representative was Terse and Curt
They Highly disliked my FCC Complaint
The Representative confirmed that my SITE SURVEY HAD FOUND A DOWN TOWER
I asked why they didn't implement a Cellular On Wheels to the outage area
They couldn't answer why they let customers receive low quality service
Then they attacked my equipment and the T mobile representative stated that even though all devices are made to be inter operator capable, that it was my equipment
I offered to have them send me a free of charge New device to test if that was really the issue
They refused and stated the only option was a costly upgrade
I refused their costly upgrade and their strong arm tactics
I have decided to file a California Public Utility Complaint
