Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
This might not work for everyone, but what worked for me was turning off Wi-Fi Calling (Settings > Network & Internet > SIMs > T-Mobile > Wi-Fi calling off). I have a Google Pixel 6a running Android 13, and people were complaining that they had to call me 2 or 3 times before my phone would actually ring. The first 2 calls would go straight to voicemail, and I did not receive a missed call notification on my phone. Somehow I think that the phone just misses the call as it's trying to decide whether to route the call over WiFi or the T-Mobile network.
