Forum Discussion
Can't send photo to one person sometimes
Hello after updating to Android 9 sometimes I can not send a photo in a text to one person only without restarting phone. It starts sending and then says message not sent try again. Trying again produced same result. I can however send the same image to anyone else without doing anything. But to get it to send to this person I have to restart my device. They are also on tmo with a galaxy note9.
Lg v40
Lg messenger
Gboard
Purchased from tmo
Full signal 4g lte
Have tried deleting the conversation, restoring apn to default, and clearing cache. The only thing that seems to work is restarting my device. This however is a poor solution and never use to happen. ¿Tienes alguna idea?
I'm thinking if the messages work more consistently on another network connection, then it may be that band frequency that's giving you fits. Getting a ticket escalated is gonna be the best bet to get engineers involved to look into this further.
Hmm, that's pretty odd. Is there a size difference between the two photos? Were they ones you took with the camera or downloaded?
Hey just curious if the issue still continues and if there's a size difference between the photos?
Yea it actually just happened. And yes there is sometimes a size
difference. However it doesn't matter what the size is. Sometimes it's a
screen shot. Sometimes it's a download. Sometimes it's a photo from my
camera. So anywhere from like 100kb-8mb I would say equally proc the issue.
So I just tried my forced band selection trick that sort of worked last time. Only 1/4 photos sent. I reset my device as this normally always works after but they would still not send. So my friend reset their device and the remaining 3 sent. Idk if it just needed more time for my phone to property establish some connection unknown to me other than full 4glte bars (thats what I I had) or what.
Okay, thanks for all those details. It's hard to tell that's the case. If you have 4G LTE and the signal was fluctuation, then I'd say yes, might have just taken some time to establish a connection. Does your friend have trouble getting other people's messages? Did you happen to test a 5th message once you realized the other 4 sent?
There wasn't any change in signal. No they never seem to have an issue. Sí
not at that moment but soon after I did send a 5th + more that went through
fine.
Still happening. Just occured again. This time with a 173kb screen shot. Again only this one person. Could send to anyone else non-issue. They restarted their device and it still did not send. So I tried the band selection method. I forced my phone on to band 2 and it DID send. I'm leaning to something with the towers in my area is causing this. If I can select a different band (also a different tower) and it works. Or something with the messenger changes when a different band is selected.
I'm thinking if the messages work more consistently on another network connection, then it may be that band frequency that's giving you fits. Getting a ticket escalated is gonna be the best bet to get engineers involved to look into this further.
Hola, @tmo_mike_c I am having the same problem, unable to send photos/gifs to one person. I can text them fine, but no pictures work. I can receive pictures from her though. I already re-started my phone multiple times, made sure my software is uptodate, clear data, clear cache, etc. I have an Lg 7 ThinQ.
