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The idea of this phone and utility is amazing and convenient. However, after 6 months the phone hinge feature locked up and I was unable to open the phone completely. Then at nearly the same time a black spot appeared in the middle of the phone. This black spot grew quickly to cover approximately 80% of the phone screen. This rendered the phone incredible difficult to utilize. Now, I have been questioned on this phone my numerous people over the time I had this phone. I always spoke of the phone in a positive way. I’ve also been a big advocate of T-Mobile and the coverage and services provided. Upon bringing the now unusable phone in to the store. I was told I couldn’t get the phone replaced at the store. As we all know, having phone service is incredibly phone important, imperative to many. I pay the $18 plus for the insurance. I was told I could pay $100 to get a new phone delivered Next Day Air. 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