Change voicemail from spanish to english?

tmo_mike_c wrote:

What if you hit star for the main menu, then 4 for mail box options, then 7 for language settings? Does that allow you to change it?

That worked!  I wonder how it got changed to Spanish in the first place.  I have had this phone for years.

This is ridiculous  Having voicemail switch to Spanish for no apparent reason is beyond frustrating.  I have attempted to make the change recommended here on multiple occasions with no success. I would never, never, never recommend TMobile to anyone.

tmo_mike_c wrote:

What if you hit star for the main menu, then 4 for mail box options, then 7 for language settings? Does that allow you to change it?

Yes, this works! I had been trying, unsuccessfully, to change my wife's voicemail back to English. Frustration was on the horizon until I came across your response from 3 years ago and finally, success. Thanks for sharing, much appreciated! 

Hola @sakethia3 and thanks for coming to our support site!

Are you trying to change the language in your Visual Voicemail App or through the voicemail system when you call it?

Its through my voicemail system when i call it.

Hola @shanmala6072

Thanks for stopping by to let us know this worked. We love hearing when folks have success getting things like this working!

when i call it. my phone is also lost in the house some where that's the next problem lol

This happened to my mother's phone.  Good news is that if you press 4 and listen all the way to the end, it will tell you in the other language to press 7.

Bad news is T-Mobile set this up so that the command to delete a message that you use all of the time is the same one that can switch languages if you are not listening to the message any longer.  This seems plain dumb.

I can't believe this (particular) thread is 5 years old and as of four days ago - according to KCB above - it's STILL an issue. This press 7 to delete a vm but it switches your system to another language is absolutely ridiculous. I just spent 30+ absolutely frustrating min on the main website *trying* to troubleshoot this for my 87yr old dad and finally gave up and was more than happy to spend the next 5min venting my frustrations about that experience in the survey they offered.

A quick & simple google search led me here so thanks for the easy explanation as to WHY this happens and the answer how to fix it. It's not rocket science T-Mobile… Please do better.

My phone randomly changed to Spanish too! I used my pin...then 4...then 7. Back to English. Thank you!