Forum Discussion

dreamspinner3's avatar
dreamspinner3
Network Novice
Hace 7 años

Change Voicemail Provider on Samsung Galaxy S8

How can I change my voicemail provider from T-Mobile to a voicemail provider of my choice?  I want to call my voicemail provider when I dial '1' or hit the voicemail button and NOT my T-Mobile Vo...
s8
samsung s8
buzón de voz
youmail
  • tmo_amanda's avatar
    tmo_amanda
    Hace 7 años

    Thanks for the extra info on the error your getting when using VVM! I did some digging and can see that our Engineers have already identified the issue and are working on a permanent fix. The master ticket number for the issue is 19921872. We currently don't have an estimated time of when this is going to be resolved. As a consumer myself, I want to be able to use a service what I'm paying for. Once we have the issue taken care of, you can llámanos to see about prorating the charge for the days it was inaccessible.

tmo_marissa's avatar
tmo_marissa
Connection Curator
Hace 7 años

Gotcha, @dreamspinner3​. I'm not familiar with YouMail, but we'd love to help you get VVM working if we can! Can you tell us a little more about what's going on with it?