Delay in sending picture text messages

I'd say over the past couple days, I am having the same issue.  It takes a long time for photos to be sent.  I have a Note 9.  Sometimes it takes 10-20 minutes.  

I'd say over the last month or so, continuing to today…...I find that a lot of text messages do not go through.  I get the exclamation mark saying failed to send. More times than not, it's just a standard text.  I keep hitting resend, and eventually it goes through

@sweetpeach  Thank you so much for the time and reply.

I checked the APN and everything is set appropriately. I also checked My Profile and I currently do not have anything blocked.

Great suggestions and I am glad everything worked out for you. Perhaps this could help others.

As for now, I will keep searching on a fix to this issue that appears to be deeper than the hardware.

Thank you again 😊

I have a Tmobile Note 10+ 5G (so essentially the same phone) and the only time I have problems getting or sending messages is when there is trouble with the network or a blockage on my account. Have you checked your APN settings?

Have you checked your account? For reasons beyond mi abilities, the last update triggered my account to block all SMS & MMS! I logged on, found the problem under My profile> Blocking controls, unchecked blocking all SMS & MMS, and everything started working.

We are having the exact same issue on all our phones, Motorola Rellvery x2 and Note 10. I have installed software to compress image size - not much help. I go into Airplane Mode and back out - not much help. I restart - not much help. I clean the Cache - not much help. None of these ridiculous measures are a solution. I do not want to back to stinking Verizon but am loosing patience when trying to communicate with pictures to family and friends, ESPECIALLY right now during COVID. Please give us a fix to this problem. It may seem insignificant but you may find you'll lose customers over this.

On another note regarding this, when my parents, whom I talked into getting T-Mobile send pictures or I send them images, we get messages that the "download was cancelled" and then a pixelated image. I am not sure why this is occurring. Again, very frustrating when others seem to manage fine.

Thank you for your attention and assistance with this matter.

I have the same issue every so often. The SMS/MMS will take it's time sending when I use Textra but when I use the default app it goes right through.

magenta2458219 wrote:

I have the same exact problem with my Android. Very frustrating. But yet, if I send the same pic through Facebook messenger, it goes through quickly, and videos too, with no distortion. T mobile sucks.

I have the same exact problem with my Android. Very frustrating. But yet, if I send the same pic through Facebook messenger, it goes through quickly, and videos too, with no distortion. T mobile sucks.

I am having the same issue and would love to know how to resolve this. 

Hi @tmo_marissa, I see this is marked as resolved but I don't see any solutions and I'm having the same problem. Can you send some ideas? ¡Gracias!

Hola @tmo_mike_c @tmo_amanda @tmo_marissa - this thread is marked resolved, but I don't see any solutions posted (and I'm facing the same problem). How do I "reactivate" it? ¡Gracias!

I have been having exactly the same problem as I see above for about three months now. Have there been any solutions? File sizes are minimal, picture sends are slow (up to 30 minutes) to all people. I have a Google Pixel 2.

I have reduced my memory usage, deleted long text threads, tried on and off wi-fi, and of course restarted phone and shut down for long periods multiple times. Any other ideas? Thank you!