Forum Discussion
Galaxy s8+ crackling speakers??
My S8+ recently started making a loud crackling noise. I didn't drop it or get it wet. I know it isn't a hardware issue, because I can open certain apps and hear the crackling even when the volum...
Hey there! I'm sorry your S8+ is giving you a hard time. I did a little research, and it appears that there are other folks who've also been having similar issues with the audio on their Galaxy. Have you tried putting your phone into safe mode to see if the crackling sound persists? You can do this by:
- Apaga el dispositivo.
- Mantén presionada la tecla Encendido key past the model name screen.
- When "SAMSUNG" appears on the screen, release the Encendido
- Inmediatamente después de soltar la tecla de Encendido, mantén presionada la tecla Bajar volumen .
- Sigue manteniendo presionada la tecla Bajar volumen hasta que el teléfono termine de reiniciarse.
- El modo seguro aparecerá en el extremo inferior izquierdo de la pantalla.
- Suelta la tecla Bajar volumen cuando veas Modo seguro.
If you don't hear the sound in safe mode, it's likely an app causing the issue. You will want to think back to when the sound first started and if there were any new apps downloaded about that time.
You might also want to try wiping the cache partition:
- Apaga el teléfono.
- Mantén presionada la tecla Subir volumen key and the Bixby , mantén presionada la tecla de Encendido.
- Cuando aparezca el logotipo de Android, suelta todas las teclas (aparecerá "Instalando actualización del sistema" por 30 - 60 segundos y luego las opciones del menú de recuperación del sistema Android).
- Presiona la tecla Bajar volumen key several times to highlight “wipe cache partition.”
- Presiona la tecla de Encendido para seleccionar.
- Presiona la tecla Bajar volumen key to highlight “yes” and press the Encendido key to select.
- Cuando se termine de Limpiar la partición de la caché, aparecerá el mensaje "Reiniciar el sistema ahora".
- Presiona la tecla Tecla de encendido to restart the device.
The last step, if all else fails, is a full factory reset (after you make sure your information, contacts, photos, etc is backed up!).
- Configuración menu and tap Administración general > Restablecer > Restablecer los datos de fábrica.
- Presiona Restablecer.
- Si tienes activado el bloqueo de pantalla, ingresa tus credenciales.
- Presiona Continuar.
- Presiona Borrar todo.
Finally, if you still hear the sound, you'll want to reach out to T-Mobile via 611, the "message us" link on this page, or T-Force via Facebook or Twitter because you'll need to process a warranty exchange (provided that it's a T-Mobile device and still covered under warranty).
Hey there! I'm sorry your S8+ is giving you a hard time. I did a little research, and it appears that there are other folks who've also been having similar issues with the audio on their Galaxy. Have you tried putting your phone into safe mode to see if the crackling sound persists? You can do this by:
- Apaga el dispositivo.
- Mantén presionada la tecla Encendido key past the model name screen.
- When "SAMSUNG" appears on the screen, release the Encendido
- Inmediatamente después de soltar la tecla de Encendido, mantén presionada la tecla Bajar volumen .
- Sigue manteniendo presionada la tecla Bajar volumen hasta que el teléfono termine de reiniciarse.
- El modo seguro aparecerá en el extremo inferior izquierdo de la pantalla.
- Suelta la tecla Bajar volumen cuando veas Modo seguro.
If you don't hear the sound in safe mode, it's likely an app causing the issue. You will want to think back to when the sound first started and if there were any new apps downloaded about that time.
You might also want to try wiping the cache partition:
- Apaga el teléfono.
- Mantén presionada la tecla Subir volumen key and the Bixby , mantén presionada la tecla de Encendido.
- Cuando aparezca el logotipo de Android, suelta todas las teclas (aparecerá "Instalando actualización del sistema" por 30 - 60 segundos y luego las opciones del menú de recuperación del sistema Android).
- Presiona la tecla Bajar volumen key several times to highlight “wipe cache partition.”
- Presiona la tecla de Encendido para seleccionar.
- Presiona la tecla Bajar volumen key to highlight “yes” and press the Encendido key to select.
- Cuando se termine de Limpiar la partición de la caché, aparecerá el mensaje "Reiniciar el sistema ahora".
- Presiona la tecla Tecla de encendido to restart the device.
The last step, if all else fails, is a full factory reset (after you make sure your information, contacts, photos, etc is backed up!).
- Configuración menu and tap Administración general > Restablecer > Restablecer los datos de fábrica.
- Presiona Restablecer.
- Si tienes activado el bloqueo de pantalla, ingresa tus credenciales.
- Presiona Continuar.
- Presiona Borrar todo.
Finally, if you still hear the sound, you'll want to reach out to T-Mobile via 611, the "message us" link on this page, or T-Force via Facebook or Twitter because you'll need to process a warranty exchange (provided that it's a T-Mobile device and still covered under warranty).
