Forum Discussion
V60 ThinQ Dual Screen: Phone goes to mute while on speaker
My husband and I both have these phones now and it's happening with both of them.
Scenario: My phone is sitting on my desk (not in my hand), on speaker and I am having a conversation. Then, the other person can't hear me (as if it was on mute)...the mute is actually not enabled but the only way for them to again hear me is for me to take it off speaker. This is very frustrating and the fact it's happened to both of us is making me wonder if there's a setting issue or it's just a problem with these models.
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.
Hmmm. Have you tested the mic with other applications, like Skype, Zoom, recording video with sound, and others to make sure the mics are working?
agreed...the above will help eliminate if its a device issue, call issue etc...helps narrow down where the issue keeps popping in. its ONLY while using the speaker phone on a call correct? not while its connected to Bluetooth or anything like that? wifi calling turned on or off?
Since I've only had the phone for about two weeks, it hasn't had a vigorous testing. However, I have found (online) other people posting reviews where the same issue has occurred. That with the fact that my husband had it happen...
Unfortunately, I don't use skype or zoom. recording video with sound worked fine. Furthermore, if the call is working off speaker and works for a while on speaker, the mic works. And then it doesn't.
That makes it sound like an issue with the speakerphone implementation in the dialer app. Perhaps contacting LG Support will get it resolved the quickest.
I also have the same issue too since I got this phone around 2 weeks ago.
To provide a some more details I am connected to the dual screen but I am not connected to any bluetooth devices. I am using the built-in phone app and have not installed any other phone apps.
I turn on speaker mode then the user can hear me fine for a period of time around a minute or so (I believe when the screen goes black it cuts off the speaker but not sure on that). Then I have to turn the screen back on if it went off and then turn off and re-enable speaker. Then it works again temporarily until it does the same thing again.
Looks like a lot of other people are having the same issue so I really hope this is a software issue (several others in other forums as well, and LG's too).
It's really annoying because you will be in the middle of a sentence and then people will start saying "Are you still there..."
Add me to the list of users with the sudden speakerphone mute problem. I have tried both TMo cell and WiFi calling, but the problem happens with both. One other WA is to plug headphones in and out, but that's not convenient. Has anyone tried the Google phone app? It was just released for general use.
To T-Mobile, you might want to re-consider selling this phone or getting some help from LG. Obviously something's broken.
I finally got someone in support to find out and admit that the speaker cutting out is a known issue. They opened a ticket. I will update here as this progresses.
I just replied to someone else having this same issue. Call support and report it as my rep found and admitted that it's a known issue. Not sure why they are selling phones with an issue like this. I realize cell phones have come a long way but you should be able to make calls using very common features.
Tmobile support found the speakerphone cutting out is an issue and opened a ticket. I will update here when we get a response from them. Also, since we're on "house lockdown" it's been solely using the wifi. Our wifi is quite good in this house without a lot of issues, so pretty sure that has nothing to do with it.
Did you speak with someone directly from LG support or T-Mobile?
