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Got a whole new Samsung line-up to unpack!
loudlibrarian wrote:We can't port over to a different carrier. It won't unlock. We have no service with any carriers. Samsung isn't helping. Carriers haven't helped at all. I'd trade up to a new phone, but I'm afraid we'll have the same issue with unlocking it and using with a different carrier if need be. Samsung really hasn't given us any guidance. We have had zero issues with iPhones. I personally, would never get an android.
Was it purchased from T-Mobile USA? For the SIM Unlock to process, you must still be a customer with an active service for the SIM Unlock to verify your eligibility and process the SIM Unlock. Have you considered taking it to one of those cellphone repair kiosks you find in most shopping centers and paying their fee to have it SIM unlocked?
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