Forum Discussion
How to email MMS to phone?
I'm new to T-Mobile, but I've Googled this question and read to use my phone number with @tmomail.net as the address to send to my phone.
Every time I try, it comes back with the 550 error.
What am I doing wrong?
I use Gmail. I was previously with AT&T, and created a contact called "My
Cell phone" with the email phonenumber@txt.att.net. This worked for years.
When I switched to T-Mobile, I changed the contact email to
phonenumber@tmomail.net.
This is where the problem started. Even though I changed the address, it
would not work. I've since deleted the contact and used
phonenumber@tmomail.net, and it works now. Thanks for the update.
Craig
as of September 9, 2020, I still get the 550 error. Cannot email to my 1xxxxxxxxx or xxxxxxxxxx or +1xxxxxxxxxxx
I tried sending a text msg to my email@gmail.com, which went through. I then REPLIED from the email to the message from the phone. Instead of receiving the message that I typed in the email, I got the "Permanent Failture" msg in my phone.
so it’s still a one way love story.
"I am having the same Error message (550) and using the same format. My number was originally from Verizon."
Ditto for me.
I found that when I include a subject line on the email message it fails.
I found that when I do NOT include a subject line on the email message, with exactly the same body of the email message, it works fine.
I am having the same Error message (550) and using the same format. My number was originally from Verizon. Could that be affecting it?
Hola Marissa,
I'm having issues with sending a plain text email to my mobile, is this functionality still working?
Please let me knowGracias
Awesome! Not sure whether that was a timing coincidence or the contact hanging on to old memories, but either way, I'm glad to hear it's working! Often when we have users experiencing trouble with messaging, we'll ask them to delete the contact entry and replace it - so you had great instincts for first-run troubleshooting. 😊 Thank you for the update!
- Marissa
I use Gmail. I was previously with AT&T, and created a contact called "My
Cell phone" with the email phonenumber@txt.att.net. This worked for years.
When I switched to T-Mobile, I changed the contact email to
phonenumber@tmomail.net.
This is where the problem started. Even though I changed the address, it
would not work. I've since deleted the contact and used
phonenumber@tmomail.net, and it works now. Thanks for the update.
Craig
Hola, @cterrian! I have to say, I'm not sure exactly why you'd see an error here. I just tested by emailing myself from my gmail account - and I tried both my regular 10 digit number (ex: XXXXXXXXXX@tmomail.net) and by placing a 1 in front (ex: 1XXXXXXXXXX@tmomail.net) y ambos of them came through! It looks like we did have a recent outage with this system, but it's been marked as resolved and it definitely just worked for me!
What email client are you using? Have you tried with more than one email provider? Also, if you haven't already, can you test with different content (maybe just a few words instead of a file)?
- Marissa
