Forum Discussion
issues with my Google pixel 6 Pro preorder?
Thanks in advance for taking the time to read this long post and to give me some help and advice.
So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order.
1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.
So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.
Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.
On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.
I just had mine switch from being shipped out before tomorrow to backordered. Called customer care and wasn't given any real reason - they just tried to blame Google for not shipping them any.
Basically it's another tmobile shit show. Between their handling of orders, slow internet, and next to nothing product availability, I have no idea why I'm still with them.
This Shi#y, I pre ordered pixel 6 pro on 19th, did all the required digi signing, and my shipping date was 10-28 for the past 10 days I just rechecked it now and it says 11-12-21 to 11-18-21. Tmobile sucks at this, I even went into an actual store to pre order pixel 6pro on 10-19. What A joke Tmobile, I would have purchased from Google if you would have said I would not receive phone until middle of November. Nice way to treat A customer of 20 years.
magenta1480587 wrote:
I just had mine switch from being shipped out before tomorrow to backordered. Called customer care and wasn't given any real reason - they just tried to blame Google for not shipping them any.
Basically it's another tmobile shit show. Between their handling of orders, slow internet, and next to nothing product availability, I have no idea why I'm still with them.
Same here, something tells me there are going to be alot of pissed off folks about this. All week my ship date was 10-28 within the past few hours the shipping date changed to 11/12/21-11/18/21.
Perezs08 wrote:
Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro.
Same here. But it said will ship BY 10/28. To me that means no later then 10/28. Now it says estimated to ship 11/12 to 11/18
So far I am another in the boat, I have signed my agreement the same day I pre-ordered. Was given a shipment day of October 28th without any notice subject to change. I was charged today on my card. Got excited. Checked order. The order has changed the day before release day to shipment on November 12-18. Disappointed. Should the shipping become free at this point? No transparency from T-Mobile on this matter and not sure if this is a Google issue also. It feels like a first come first serve bait and switch all over again. Hoping maybe they will ship the phone earlier than expected.
I would give it a few days. If they charged your order chances are it got boxed and labeled, but who knows at this point. If not, then they f---'d up pretty good. I've never had anything go smooth with an order from T-Mobile but, except for now, it's always come on time, regardless of what the website said.
Perezs08 wrote:
Mine just got back ordered till November. Up until a few hours ago it said delivery on 10/28 now it got moved. I preordered on 10/19. White pixel 6 pro.
I ordered two Pixel 6 Pro on October 20th. I'm not sure what to think-
Mine says-
Order received
Thursday, October 21
Shipping
Viernes, 03 de diciembre
Estimated delivery Thursday, October 28
I am in the same boat as most of you….. Ordered on the 19th and said was to be shipped 10/28 and now not until 11/19….. FRUSTRATING to say the least!
Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.
So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!
mhall wrote:
am321 wrote:
Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.
So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!
What was your original delivery date?
My original shipping date was yesterday which it did leave yesterday. What happened was that in the computer with customer care they see all different crazy different dates when it's not true and not the case. Then the disappearing information was probably a bug on the website and the app. Which I have overnight delivery and it was supposed to be delivered today and it's still being delivered today like they originally intended. Which currently my order is on the truck and the way to me, it said that it's going to be here today by 7PM ET the latest.
